Dev Artistry Hub+ premium support
Get a dedicated point of contact and priority support with Dev Artistry Hub+
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How it works
Don’t spend time writing lengthy support tickets and waiting in the queue. With Dev Artistry Hub+ you’ll have direct access to our team, with a dedicated point of contact, 24 hour response time guaranteed, and priority support.
Dedicated project manager
You’ll gain a dedicated project manager who will manage your requests, timelines and priorities. Your web projects will stay on track and get completed efficiently
Priority support team
You won’t need to write out a lengthy support request or wait in a ticket queue. Your project manager will see your requests immediately and assign the work out to our team.
Custom workboard and workflows
You’ll be directly integrated into our system so you can work one-on-one with the people doing the work. We’ll also set up a custom workboard to help manage your requests.
Reduced hourly rate
As a part of the Dev Artistry Hub+ system all projects or initiatives will be billed at a discounted hourly rate.
Dev Artistry Hub+ FAQs
What are some things I need to prepare for before starting?
We’ll definitely need access to your WordPress admin dashboard and if you’re not hosting your website with us, we’ll also need access to where your site is hosted. We may ask for your domain registrar login as well if different from where your site is hosted.
How long does it take to get a response when submitting new tickets?
We usually respond to new tickets the same day they are submitted, but can take up to 24 business hours.
How long does the Dev Artistry Hub+ onboarding process take?
Once we’ve received the required login information the Dev Artistry Hub+ onboarding can be completed in 1-2 days. If you’re also migrating a website the process can be a little longer, typically 5 -7 days.
I’m migrating my site also, will I have any downtime on my website?
The migration process is very seamless and there is usually little to no downtime.
How do I know how many hours have been used?
We can provide you a detailed report of hours used when needed or on a set cadence that you determine.
How and when am I billed?
You will be billed monthly on the 1st of each month for the all hours used the previous month. For example on November 1st, you’d be billed for all hours used in October.